Refund policy
Return, Refund & Exchange Policy
All sales are final. We do not accept returns, refunds, or exchanges unless an incorrect or damaged item was shipped provided the claim is submitted within 24 hours of receiving the item.
Damaged or Incorrect Items
We take quality control seriously. If you receive an incorrect or damaged product, we will gladly provide a replacement or a refund if the replacement item is not available.
We take quality control seriously. If you receive an incorrect or damaged product, we will gladly provide a replacement or a refund if the replacement item is not available.
- Damaged Items: A clear, uninterrupted, un-edited/un-cut unboxing video from start to end that shows the damage from the very opening of the package is required for verification. Any damage, mismatch, or missing item must be visible in the video. The video should continue until the issue is clearly identified and displayed.
- Incorrect Items: The item must be unused, in its original condition, and in its original packaging.
Refunds
Refunds are only issued if a replacement for a damaged or incorrect item is unavailable.
Refunds are only issued if a replacement for a damaged or incorrect item is unavailable.
Approved refunds are processed within 5-7 working days.
Final Sale Items
- Sale & Promotional Items: Items purchased during special offers, clearance, or sales events are final sale and are not eligible for return or exchange.
- Glass bangles are final sale and will not be eligible for return, replacement or refund.